Video mystery shops are a great way to establish total awareness of your sales and business environment. For over 30 years Advanced Feedback’s mystery shopping services have not only provided our clients with insight into the experience of a customer, but an actual objective evaluation of your team’s selling skills.
Our professional and affordable video mystery shopping service provides any industry with the tools and technology to see exactly what is happening between your employees and your customers. Concealed cameras film the entire engagement from greeting to closing.
Evaluating the customer experience allows you to:
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- View customer flow and analyze performance gaps.
- Monitor procedures and implemented initiatives.
- Evaluate new hires and staff veterans.
- Provide staff with unbiased video playback of their performance.
- Motivate your sales team and drive them to produce results.
- Produce highly effective sales meetings and training seminars.
- Evaluate your competition.
- See and hear a real, authentic, recorded customer point of view first hand.
- Have an incontrovertible highlight reel of areas that need attention.
- Stimulate friendly competition between your top performers.
“The attention to detail Advanced Feedback has on shop quality control is phenomenal! Advanced Feedback is a true business partner and flexes to our changing business needs! They are the best Mystery Shop Company we have been associated with in our years of shopping our locations.”
– J Grant MCCW Franchising Co., LLC
Having reputable and factual 3rd party viewpoints helps with measuring your business’s customer service and sales expertise. Our timely delivered reporting allows you and your managers to quickly address areas that need improvement or award employees for a job well done.
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