Self Storage Mystery Shopping

Sales managers from large groups to small storage centers, rely on Advanced Feedback’s in-depth narrative and analyses to monitor and improve their efforts to out sell and out perform the competition. Our highly experienced and trained mystery shoppers call and visit your properties posing as prospective customers, follow your scenario and inspection guidelines and report back in great detail. Industry leaders use these reports for an objective and honest assessment of the skills and service they provide – generating actionable, easy to implement, continuous improvement plans.

How do mystery shopper services work?

Advanced Feedback uses a traditional mystery shopper program to obtain objective, actionable, sales and service performance criteria. The evaluation begins once the mystery shopper arrives at the location. In addition to our specific survey questions, shoppers are instructed to carefully note nearly everything they observe relating to the physical surroundings, customer areas, and all staff interactions such as salesmanship, customer service, staff behavior and teamwork, finance offers and approach, etc. To accommodate this, Advanced Feedback mystery shops include both a full narrative and section-by-section comments.

Each mystery shopper evaluation will include an actionable and objective scorecard, along with a detailed summary from the customer perspective but without a customer bias. The narrative is an important element of sales evaluations. Written properly they enable management to dig deeper and “see” the entire buyer experience and identify all service and sales gaps. Data from each evaluation is presented in a stand-alone report distributed via e-mail and available 7/24 via client login. Corporate level trend analysis and location-to-location comparison are an option for on-going volume programs.

This service is offered on-demand for quick start-up and minimal commitment — or fully customized to match your exact needs. Service may be changed at any time to suit your moving objectives.

Advanced Feedback’s video mystery shopping is leading the storage industry with powerful sales training and unmatched service and support. Our professional video mystery shoppers provide you with the tools and technology to see exactly what is happening between your team and your prospective buyers. Our services not only provide insight into the experience of a customer, but you get the actual, unfiltered and completely objective look into your team’s selling skills. Concealed cameras film the entire presentation from greeting to closing.

Advanced Feedback will edit each video as necessary and upload to a secure and password protected video streaming site for immediate viewing by the staff of your choice. Each video may be streamed or downloaded in all common formats (PC, iPhone, Android and tablet). Training comments can be added directly to the video stream for others to view as they replay the training segment. Also, viewers can leave comments in a blog-style format.

For decades call centers, sales associates, and service managers have turned to Advanced Feedback’s proven systems to identify, track and train for industry leading phone skills. Whether you require only a few calls to your frontline each month or thousands of calls to your national call center, Advanced Feedback has the solution. We have developed an industry unique on-demand phone shopping process that allows you to place orders and receive recorded phone skills calls and performance analysis reports within hours of your request! Likewise, Advanced Feedback maintains a full service outbound phone shopping center equipped and staffed to meet the most demanding customization and schedule requirements.