No. 1 Trusted Healthcare Mystery Shopping Company
Advanced Feedback is an industry leader in providing mystery shopping programs to hospitals, research programs, medical offices and healthcare practitioners nationwide.
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Healthcare Mystery Shopping
“Reveal sales gaps and identify personnel issues while systematizing performance reviews and keeping your staff on their toes.”
A professional and well executed mystery shopping program provides a unique and objective perspective of the customer experience. Advanced Feedback offers traditional written mystery shopping reports, phone skills evaluations, and undercover video reports. Healthcare institutions rely on Advanced Feedback’s professional services to monitor and improve staff performance and gain valuable insight into the customer experience. Our highly experienced and trained mystery shoppers visit your healthcare offices, follow your scenario and inspection guidelines and provide detailed reports of their experiences.
How do mystery shopper services work?
A dedicated Account Manager and expert in your field, will assist you in the creation of a customized survey that captures your training and performance criteria. Each evaluation will include an actionable and objective scorecard, as well as a detailed Yes/No style survey. Written reports typically include a detailed narrative style summary of the shopper’s experience from start-to-finish. Phone evaluations may include an audio recording of the interaction as long as local recording laws are followed. Video shops are complemented by an audit style survey, covering the most essential performance benchmarks.
A secure client site that is branded with your logo and imagery, will be created to house all of your evaluations. Within this site, you will have access to a wide array of performance metrics including comparisons, drilldown analytics and trend information.
All shopper instructions, communication and payments are managed by Advanced Feedback so that you may focus on developing the skills of your associates and increasing your customer satisfaction.
“You get what you inspect, not what you expect.” See more with video mystery shopper services.
Advanced Feedback’s video mystery shopping is leading the healthcare industry with powerful sales training and unmatched service and support. Our professional video mystery shoppers provide you with the tools and technology to see exactly what is happening between your team and your prospective buyers. Our services not only provide insight into the experience of a customer, but you get the actual, unfiltered and completely objective look into your team’s selling skills. Concealed cameras film the entire presentation from greeting to closing.
Advanced Undercover Video Specialists.
There is no substitute for training and experience when it comes to mystery shopping, especially undercover video. Advanced Feedback video shoppers must complete the top certifications available for this line of work. They are usually also Gold Certified mystery shoppers, meaning they maintain the highest quality standards, most recent training and uphold the highest ethics in the mystery shopping business. Additionally we use only police grade cameras, microphone and DVR. We continue to learn and use the best practices for camera placement, orientation and audio pickup.
Video & Analysis.
The video shopper will document key identifiers on camera and in some circumstances provide brief comments. Each encounter will comprise a unique video file, sometimes two depending on the length of the visit. Files typically range from 300 MB to 1 GB. If we are attempting multiple customer encounters in one visit, we will attempt to stop the recording and start a new one each time.
Advanced Feedback will edit each video as necessary and upload to a secure and password protected video streaming site for immediate viewing by the staff of your choice. Each video may be streamed or downloaded in all common formats (PC, iPhone, Android and tablet). Training comments can be added directly to the video stream for others to view as they replay the training segment. Also, viewers can leave comments in a blog-style format.
For decades call centers, sales associates, and service managers have turned to Advanced Feedback’s proven systems to identify, track and train for industry leading phone skills. Whether you require only a few calls to your frontline each month or thousands of calls to your national call center, Advanced Feedback has the solution. We have developed an industry unique on-demand phone shopping process that allows you to place orders and receive recorded phone skills calls and performance analysis reports within hours of your request! Likewise, Advanced Feedback maintains a full service outbound phone shopping center equipped and staffed to meet the most demanding customization and schedule requirements.
Take part in this revolutionary customer service overhaul.
Video Shopping | Phone Shopping | Brand Compliance Audits | Mystery Shopping | Customer Satisfaction Surveys | Performance Analysis, etc.
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The leading mystery shopping company in the United States, Canada and Mexico since 1991, with over 2 million business evaluations. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers.
7940 Silverton Suite 211
San Diego, CA 92126
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