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Customer Experience Services
Advanced Feedback offers a full suite of secret shopper services to help you manage your customer experience. Many clients benefit from multiple customer touch point evaluations, such as online inquires, telephone, walk-in and customer follow up.
A team leader will help you select the right combination of services and provide customizable survey templates for your unique operation, venue and performance goals.
Achieve your greatest potential with Advanced Feedback, the best company
for sales, service and total customer experience solutions.
Advanced Feedback has been the leading mystery shopping company in the United States, Canada and Mexico since 1991, with over 2 million business evaluations. We offer complete customizable mystery shopping services which connect your vision of success to the complete satisfaction of your customers.
Advanced Feedback is rapidly expanding to support a growing number of businesses that rely on our full suite of customer experience solutions. If you manage a service business, you know that sustained success requires objective performance metrics to ensure your team consistently delivers. We utilize tried-and-true methods to gain unbiased insight into your customer service and sales performance. With Advanced Feedback’s objective attention to the details that determine a positive customer experience, our clients achieve positive reviews, increase traffic and improve sales margins.
The survey is very detailed and we have enjoyed reading through all the items. We will discuss what we can do to improve our store using the feedback from the survey. Thank you so much
-Mayumi, Store Innovation Team / Optician – JINS
"Take part in this revolutionary customer service overhaul."
Let our expertise in consumer research, competitive intelligence, mystery shopping, customer experience surveys and retention evaluate your frontline performance. Managing with an objective feedback system will change how customers see your business. No business is too small or too large. Request a quote today.
The leading mystery shopping company in the United States, Canada and Mexico since 1991, with over 2 million business evaluations. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers.
7950 Silverton Ave. Suite 205
San Diego, CA 92126
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