(858) 566-1287

Phone Skills & Training

Improving Customer Sales & Service Nationwide

Any industry, any time

Ford automotive mystery shopping services provided by Advanced Feedback Mr. Clean Car Wash mystery shopping solutions provided by Advanced Feedback University Of Phoenix mystery shopping solutions provided by Advanced Feedback 7-Eleven retail mystery shopping solutions provided by Advanced Feedback Crunch Franchise mystery shopping solutions provided by Advanced Feedback Holiday Inn Express uses Advanced Feedback phone shopping services E-Z Park parking lot mystery shopping solutions provided by Advanced Feedback Ashley Furniture mystery shopping solutions provided by Advanced Feedback Scion real estate mystery shopping solutions provided by Advanced Feedback Burger King restaurant mystery shopping solutions provided by Advanced Feedback Video Shopping Service for ACE Hardware Treasure Island self storage mystery shopping solutions provided by Advanced Feedback Mystery Shopping Services for Enterprise Rent-A-Car Car Wash Express mystery shopping services provided by Advanced Feedback Building Kidz School education mystery shopping services provided by Advanced Feedback Salons by JC mystery shopping services provided by Advanced Feedback Sharp mystery shopping solutions provided by Advanced Feedback HEI hospitality mystery shopping services provided by Advanced Feedback PCI Parking mystery shopping provided by Advanced Feedback Rent A Center furniture mystery shopping services provided by Advanced Feedback Newmark Merrill real estate mystery shopping services provided by Advanced Feedback Epic Wings restaurant mystery shopping services provided by Advanced Feedback Cellular Sales retail mystery shopping services provided by Advanced Feedback Central Self Storage mystery shopping services provided by Advanced Feedback Lexus mystery shopping solutions provided by Advanced Feedback Smile Design Dentistry mystery shopping solutions provided by Advanced Feedback UC San Diego mystery shopping services provided by Advanced Feedback Restore Hyper Wellness mystery shopping solutions provided by Advanced Feedback Charter Fitness mystery shopping solutions provided by Advanced Feedback Pala Casino mystery shopping solutions provided by Advanced Feedback Kelly Services employment placement mystery shopping solutions provided by Advanced Feedback Ochsner Health Systems healthcare mystery shopping solutions provided by Advanced Feedback Compass real estate mystery shopping solutions provided by Advanced Feedback The Baron HR employment services mystery shopping solutions provided by Advanced Feedback Traditional cannabis retail mystery shopping solutions provided by Advanced Feedback D.R. Horton real estate mystery shopping solutions provided by Advanced Feedback Video Shopping services and phone shops provided for Discount Tire nationwide PCI Parking mystery shopping provided by Advanced Feedback Qdoba Mexican Eats mystery shopping services provided by Advanced Feedback Juiceland mystery shopping services provided by Advanced Feedback MD Anderson Mystery Shopping Research Pechanga logo for Mystery Shopping Residence Inn mystery shopping solutions provided by Advanced Feedback Mattress Firm video shopping provided by Advanced Feedback True Home mystery shopping services provided by Advanced Feedback Ballast Point Brewing Mystery Shopping Provided by Advanced Feedback Miele mystery shopping solutions provided by Advanced Feedback Mystery Shopping Service for Extra Space Storage

Phone Skills Training

“Total quality and care with every call.” Our phone training solves your customer service crisis.

Advanced Feedback specializes in large volume phone shops. We encourage you to take advantage of our professional call staff and large volume call center.

An appointment or a sale often begins with a phone call, which makes employee phone skills a critical part of service and sales training. With our phone training and phone skills programs we use highly trained shoppers to call and inquire about products or services to test, monitor, train and reinforce front line employees. Recorded calls and performance results are delivered immediately for actionable feedback, and monthly for trend monitoring. Our service call center is the authority in total quality and care.

Working closely with the client, Advanced Feedback develops a survey that tests and records important service and sales criteria. We train a large number of diversified shoppers to accurately represent your industry’s customer base. These experienced shoppers pose as prospective or current customers inquiring about products or services to test, monitor, or train front-line employees. In addition to your key criteria, the program tests the overall effectiveness of your employees: to see if they are answering the phone on a timely basis, if their telephone style is friendly, courteous, and professional, if they are knowledgeable and informed about the company’s policies, and if they express interest in your customers’ business.

At the conclusion of the calling period Advanced Feedback provides the client with a report detailing the results and a digital recording of each call. Our reports allow you to track problem areas and benchmark improvement. Many clients tie employee bonuses or incentives to these reports. All clients find that the recordings are an excellent training and motivational tool. Some clients even turn to Advanced Feedback to provide immediate and interactive training via shopper identification or call back procedure.

Our phone training solutions are fully customized to fit your unique environment and are proven to deliver results.

Empower your staff through proper customer service and sales phone training techniques. Our large volume mystery shopper call center is at your disposal. We can craft any customer service issue or complaint conceivable, and will work with your staff to build confidence and maximize customer satisfaction.

Our programs stimulate solutions-based thinking while creating genuine connections with customers.

Effective phone training solutions provide your staff the tools needed to diffuse customer complaints and capitalize on sales opportunities.

Easy to follow road maps provide your representatives with quick solutions that build confidence and drive conversion rates. With our phone training programs your representatives learn to ask the right questions and provide the right solutions. Our phone training offers seamless integration of complaint management and sales closure. Let us show you how.

Benefits

  • No contracts and no minimum
  • Our phone training solutions are fully customized to fit your unique environment and are proven to deliver results.
  • Our programs stimulate solutions-based thinking while creating genuine connections with customers.
  • Determine if your staff is meeting customer needs and expectations
  • Address compelling customer requirements instantly
  • Target customer service initiatives to suit customer needs
  • Understand customers’ perception of your services and practices
  • Determine if your employees are ethical and interested in customer needs
  • Motivate your sales team and drive them to produce results
  • Evaluate your competition
  • A real, authentic, customer point of view
  • Stimulate friendly competition between your top performers
  • Establish total awareness of your sales or business environment

What’s Included

  • Dedicated account manager
  • Program setup and revisions; tailored exclusively to your needs
  • Customized shopper questionnaire of employee performance
  • A variety of real life shopper scenarios
  • Survey of all departments
  • Scheduling that fits your needs and your calendar
  • Shopper first impressions and detailed observations
  • Detailed audit of total customer experience
  • Analysis and trend report
  • Database of results and trend performance
  • Multi-location comparison analysis
  • Results, evaluation, and consulting
  • Regular program reviews
  • Scheduling of random onsite shops

 

“You never get a second chance to make a first impression!”

Automotive: Car Sales Mystery Shopping, Car Rental, Automotive Services Secret Shoppers

Car Wash: Car Wash Secret Shopping, Sales and Service Mystery Shoppers

Education: Mystery Shopping Public and Private Schools, Universities, Vocational and Professional

Financial: Bank Secret Shoppers, Credit Unions, Insurance Companies, and Financial Advisors

Health & Wellness: Mystery Shopping Hospitals, Medical Clinics, Dentists, Specialists, and Long-Term Care

Hospitality: Hotel Secret Shopping: Limited Service, Extended Stay, Business, & Luxury Hotels, Resorts, and Casinos

Parking: Mystery Shopping Parking Facilities and Valet Services

Real Estate: Real Estate Mystery Shopping: Home Sales, Property Management and Leasing Agents

Restaurants: Restaurant Mystery Shopping: Juice and Coffee Shops, Full Service, Fine Dining, Bars and Night Clubs

Retail: Retail Sales and Service Secret Shoppers: Clothing, Hardware, Grocer, Convenience, and Specialty

Storage: Spot Checking Storage Facilities, Portable Storage, Self Storage Units and Storage Container Companies

Travel & Transportation: Air, Rail, Cruise, Bus, Shuttle & Limousine Services, Ticket Sales and Travel Agency

Take part in this revolutionary customer service overhaul.

Video Shopping | Phone Shopping | Brand Compliance Audits | Mystery Shopping | Customer Satisfaction Surveys | Performance Analysis, etc.

Request a quote today.

Advanced Feedback Mystery Shopping Company Logo

The leading mystery shopping company in the United States, Canada and Mexico since 1991, with over 2 million business evaluations. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers.

CONTACT US

7940 Silverton Suite 211
San Diego, CA 92126
(858) 566-1287

858-566-1287

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