Testimonials

 

“We have been doing business with Advanced Feedback for several years and are very happy. Advanced Feedback allows us to service our customers’ needs better and quicker due to their timely and informative phone calls. I would recommend them to anyone who wants to improve their customer relations.”

Marc Smith, President
MK Smith Chevrolet
909.628.8961

 

“Advanced Feedback has been servicing my needs for the past eight years and has been absolutely terrific. (They) are always responsive to our ever-changing needs.”

Howard Puterman
Vice President/General Manager
Enterprise of Las Vegas
702.597.1600

 

“At Keyes Automotive, we have developed many systems to insure quality customer service...One of the most important facets ...is the telephone mystery shops for parts and service. For many years, Advanced Feedback has administered this program. I have found them cooperative and flexible ... tailoring these programs to our needs..”

John Lewis
Parts & Service Director
Keyes Automotive
818.907.4468

 

“Our retail market is a little sluggish and starting to get real, real competitive...so it’s a good thing for you and I doing business together because the more competitive it gets, the better we have to be on the phone.”

Christine Gallager
Regional Rental Manager
Enterprise of New Jersey
215.946.1619

 

“My business relies heavily on incoming phone calls and we spend a considerable amount of money to make the phone ring ... I have seen dramatic improvements in the quality of our calls... since we began using your services. I highly recommend your mystery caller services to anyone whose business depends on the telephone.”

James Greer
President
Gold Coast Professional Schools
800.732.9140

“Our front desk agents now look forward to the feedback and challenge of your phone shops … our customers are sold value with a professional first impression.”


Marvin Alyase
General Manager
Comfort Suites Otay Mesa
619.661.1966

 

“Your targeted shops have been instrumental in our reservations center ADR progress this year, our agents are on their toes at all times ... your next day reports help us correct issues immediately.”

Kristin Lenhart
Reservations Manager
Pechanga Resort & Casino
888.732.4264

 

Fashion Furniture

"Thank you for being so patient with us...your service has been terrific! I am excited to have additional shops done... we are very pleased with your services and benefit from the information that the shops are providing."

Diane Nason
President
Fashion Furniture Rental, Inc.
888.432.4196

 

“Providing premium service to our affluent and discerning customers often starts with phone skills - we can’t miss with Advanced Feedback’s attention to detail and customization.”

Tim Cunningham
General Manager
Beach House Hermosa Beach
888.895.4559

 

 

 

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6920 Miramar Rd, Suite 103, San Diego, CA 92121— Telephone 800.261.4445 — Fax 858.566.9114

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