Phone Shops

"You'll be amazed by how
many phone calls will turn
into customers. "

 

 

 


 

 

 

 

 

In the News:

"Practice presents opportunity to sharpen skills."
Mystery Shoppers Keep Employees on Their Toes


"By providing thorough call center customer service training, you will also have higher employee retention."
The Benefits of Customer Service Training


         


What is Included?

Dedicated account manager
Program setup and revisions
Customized shopper questionnaire of employee performance
Employee targeted or random phone shops
A variety of real life shopper scenarios
Entire reservation process completed
Call back cancellation included
Shoppers’ first impressions
All call details summarized
Trainer review and comments on each call
Evaluation and suggestions per 5-Star plan
Multiple shift coverage
Digital recorded call
Next business day phone shops delivery
Monthly analysis and trend report
Database of results and trend performance
Employee motivational certificates
Regular program reviews

Samples:

Coming Soon...

 

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6920 Miramar Rd, Suite 103, San Diego, CA 92121— Telephone 800.261.4445 — Fax 858.566.9114

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An appointment or a sale often begins with a phone call, which makes employee phone skills a critical part of service and sales training.  With our Phone Shop program we use highly trained shoppers to call and inquire about products or services to test, monitor, train and reinforce front line employees.  Recorded calls and performance results are delivered immediately for actionable feedback, and monthly for trend monitoring.

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