Lost Bid Surveys
"Learn why prospective customers
chose another company and
respond to marketplace changes"
Unsure why potential customers are choosing your competition over you? With our list bid program you will learn why you missed the mark and how to improve in the future. We will call your lost customers and provide you with a detailed analysis of findings after working with you to create a custom survey that fits your businesses needs.
What is Included?
Dedicated account manager
Program setup and revisions
Customized customer satisfaction questionnaire
Customer information collection or database extraction
Highly trained customer service reps
Multiple contact attempt
Multiple calling periods
Next day urgent comment delivery
Data reduction and database maintenance
All response details summarized
Results, analysis and trend report
Regular management evaluation and consulting
Regular program review