Telephone Follow Up
"Friendly professional follow up
helps you to show appreciation,
build customer loyalty, and obtain
unbiased feedback "
Many managers spend a significant amount of their efforts concentrating on operational efficiency, making it difficult to maintain guest relations. In today’s competitive marketplace, however, customer relationships are an essential part of any business. Our Telephone Follow Up service enables you to obtain valuable feedback from guests, while also letting them know that you appreciate their business.
In the News:
"... [it] costs six times more to sell something to a new customer than to an existing customer..."
Follow up or fall on your face
"The best customer service providers understand what 'service' means to each generation"
Generation Y: more emotional, less loyal
What is Included?
Dedicated account manager
Program setup and revisions
Customized customer satisfaction questionnaire
Customer information collection or database extraction
Highly trained customer service reps
Multiple contact attempts
Multiple calling periods
Next day urgent comment delivery
Data reduction and database maintenance
All response details summarized
Results, analysis and trend report
Regular management, evaluation and consulting
Regular program review