Email Follow Up
"Obtain cost effective, timely
feedback without taking time
out of your busy schedule"
With the Internet being one of the widest used communication tools, e-mail has become a cost effective method of customer contact and obtaining feedback. With our E-mail Follow Up service we will create customized e-mails, administer the program and compile results making the whole process completely effortless for you.
In the News:
"... [it] costs six times more to sell something to a new customer than to an existing customer..."
Follow up or fall on your face
"The best customer service providers understand what 'service' means to each generation"
Generation Y: more emotional, less loyal
What is Included?
Dedicated account manager
Program setup and revisions
E-mail survey template
Customized survey of guest satisfaction
Hosting of web survey
E-mail collection or database extraction
All response details summarized
Results, analysis and trend report
Management evaluation and consulting
Regular program review