Onsite Mystery Shops

"Identify product or personnel
issues while systemizing
performance reviews and
keeping your staff on their toes
"

 

 

 


 

 

 

 

In the News:

"Practice presents opportunity to sharpen skills."
Mystery Shoppers Keep Employees on Their Toes

 


         


What is Included?

Dedicated account manager
Program setup and revisions
Customized shopper survey
A variety of real life shopper scenarios
Survey of all departments
Scheduling of random onsite shops
Shoppers first impressions and personal observations
All details summarized
Detailed audit of total customer experience
Video/Audio recording options
Analysis and trend report
Database of results and trend performance
Multi-property comparison analysis
Results, evaluation and consulting
Regular program reviews

 

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6920 Miramar Rd, Suite 103, San Diego, CA 92121— Telephone 800.261.4445 — Fax 858.566.9114

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Often times, business managers become immersed in the operational aspect of their business and lose the ability to take an outsiders’ perspective.  With our Onsite Mystery Shop program you can see your business from the guest’s perspective.  Our highly experienced shoppers pose as your customers and complete customized surveys for each area of interest.  Upon completion of their stay you with be provided with a comprehensive report summarizing and evaluating all aspects of the service received.

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