Here's how you benefit by using our mystery shopping services:
-Customer service surveys created just for you
-Customized reports for each venue
-Objective and accurate
-Detailed, up to 200 points of inspection
-Professionally screened and trained evaluators
-Target-market guest feedback option
-Low pricing (on-demand or 6-month)
-Take control of your restaurant ratings
Advanced Feedback will provide your organization a secret shopper program for restaurants and bars. The service provided by Advanced Feedback will be customizable to meet your restaurant's current needs and may be revised any time in the future if those needs should change.
Your restaurant will be assigned to an account manager responsible for all aspects of the program including: script and survey development, shopper selection, training and scheduling, data analysis, and delivery.
Advanced Feedback will recruit target market shoppers with proven secret shopper experience, data capture, and communication skills. We will compensate secret shoppers for their time and travel to visit your restaurant, and also time to complete surveys and data entry. Your restaurant will be asked to establish reimbursed purchase limits for each restaurant/bar. For telephone shops, Advanced Feedback uses highly trained in-house shoppers to represent prospective and returning customers to capture and record a wide range of actual caller scenarios.
Advanced Feedback will schedule shops randomly to cover lunch, dinner, and evening shifts as specified by your restaurant.
Each onsite evaluation will include the responses to agreed survey criteria and scoring, secret shopper comments of the employee interactions, property, general observations, and any supporting photographs and/or video recordings if applicable. All secret phone shops include a full audio recording including the number of rings and a report detailing the survey responses with scores, and any secret shopper comments. Phone evaluations include a coach's review and recommendations for effective sales and service communication. To the extent possible, onsite surveys will also attempt to capture and evaluate customer service and sales communication skills.
Once secret shopper reports have been reviewed by your account manager, they are distributed via e-mail; paper copies are also available upon request. Video secret shops will be distributed via a flash drive, or we can host streaming feeds of your videos on our secure and password protected website. If your restaurant chooses to stream the videos online (very convenient for meetings and showing other restaurant locations) we will provide a secure log-in and private page dedicated to your viewing purposes only.
Results of all onsite and phone shops are maintained in a secure database. Advanced Feedback provides management-level monthly reports to track performance and improvement.