Mystery Shopper Services

Identify product or personnel issues

                        while systematizing performance reviews

                        and keeping your staff on their toes.� Our

                        highly experienced shoppers pose as your

                        customers and complete customized

                        surveys for each area of interest.

                        Comprehensive reports summarizing and

                        evaluating all aspects of the services

                        received, right at your fingertips.




Benefits of using mystery shopper company

How Do Mystery Shopper Services Work?

Step 1. We will perform a needs assessment so that we can identify the exact goals you would like to achieve.

Step 2. We will then construct a survey to cover all areas of your desired inspection/mystery shop.

Step 3. Next, we will then work closely with you to determine the best times to schedule our mystery shoppers.

Step 4. Actionable data will be delivered to you in any format you wish. Further customization is available any time.


Advanced Feedback will provide your organization a secret shopper program for any industry and any situation. The service provided by Advanced Feedback will be customizable to meet your organization�s current needs and may be revised any time in the future if those needs should change. Each mystery shopper evaluation will include the responses to agreed survey criteria and scoring, secret shopper comments of the employee interactions, property, general observations, and any supporting photographs and/or video recordings if applicable.

All secret phone shops include a full audio recording including the number of rings and a report detailing the survey responses with scores, and any secret shopper comments. Phone evaluations include a coach�s review and recommendations for effective sales and service communication. To the extent possible, surveys will also attempt to capture and evaluate customer service and sales communication skills.

Once secret shopper reports have been reviewed by your account manager, they are distributed via e-mail; paper copies are also available upon request. Video secret shops will be distributed via a flash drive, or we can host streaming feeds of your videos on our secure and password protected website. If your business chooses to stream the videos online (very convenient for meetings and showing other locations) we will provide a secure log-in and private page dedicated to your viewing purposes only. Keep in mind that our services are completely customizable to your needs and the aforementioned can be changed to suit your interests at any time.

In the short run, shopper reports will pay for themselves via actionable information aimed at immediately reducing costs or capturing more sales. Long term � there�s simply no better tool to guarantee consistent front line performance.


Don't Need Customization?

The latest trends in mystery shopping available on-demand!


Refer to your industry or simply request a quote

Mystery shopper company photo of woman smiling

"You never get a second chance to make a first impression."

-Automotive - Car Rental, Automotive Sales and Service, Car Washes and Repair Services
-Education - Universities, Continuing Education and Professional Schools
-Financial - Banks, Credit Unions, Insurance Companies, and Financial Advisors
-Healthcare - Hospitals, Clinics, and Long-Term Care
-Hospitality - Budget, Limited Service, Extended Stay, Business and Luxury Hotels, Resorts, and Casinos
-Parking - Parking Facilities and Lots, Self Park, Parking Sales and Service, and Valet Companies
-Real Estate - Residential Home Sales, Property Management and Leasing Agents
-Restaurants - Juice Bars, Coffee Shops, Cafes, Fast Casual, Full Service, Fine Dining, Bars and Night Clubs
-Retail - Sales and Service, Clothing, Hardware, Grocer, Convenience, Specialty, and Drugstores
-Storage - Storage Facilities, Portable Storage, Self Storage Units and Storage Container Companies
-Travel & Transportation - Air, Rail, Cruise, Bus, Shuttle & Limousine Services, Ticket Sales and Travel Agency




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Latest News

May 2018

Spring Update

Happy spring everyone! We've been quite busy here at Advanced Feedback scheduling and reviewing shops and adding many new clients. We couldn't do it without the help of our wonderful mystery shoppers. Thank you for all the help! A warm welcome to all of our new clients, JINS Eyewear, VBGB Beer Hall, South Beach Tanning, UFC Gym, Westcott Homes, True Homes, Market Force Information, Westminster Company, The Indigo Road, Field Museum, Innovative Staff Solutions, Oliver McMillan, La Maison du Chocolat, Crunch Fitness Canada, Born & Raised, Salon by JC and M&D Supply, Inc.

September 2017

Summer Update

Advanced Feedback had a busy summer scheduling and reviewing video shops from all corners of the country, Puerto Rico included. We are very grateful to the many traveling video shoppers that make these nationwide campaigns possible! Clients expanding services with Advanced Feedback include Crunch Franchise, Miele USA, Salons by JC, Rent-A-Center, M & D Supply and a wide variety of real estate development and sales firms.

May 2017

Spring Update

We hope everyone has a wonderful spring! This month we're welcoming 36th Stree Bistro in Boise, ID to our list of restaurant and retail onsite mystery shop evaluations. C.D. PEACOCK based in Chicago, IL has signed up for in store jewlery retail secret shopping. We are also pleased to welcome Beta Metric, La Jolla CA, Compass San Francisco CA, and Momark Development in Austin Texas who will be using our telephone, onsite and video real estate secret shopper programs. Please follow us on Facebook and Twitter!

April 2017

Welcome New Clients!

Advanced Feedback is grateful to welcome new two new real estate clients. Hakes Brothers based in Las Cruces New Mexico and Texas will be utlizing our video mystery shopping service for their new home sales. HV Companies located in San Diego CA will be using our telephone mystery shopping services as well as our onsite secret shops. We are also very please to welcome Qdoba based in San Diego with resturant locations nationwide; joined to use our onsite mystery shopping evaluations for their service inspections.

February 2017

Welcome New Clients!

Advanced Feedback is excited to welcome Champion Rentals in the Houston and Porter TX. They will be using our telephone mystery shopping services in order to help with customer service and team evaluations for their equipment rental locations. EZ Park Inc. headquarted in Philadelphia PA joined to use our onsite secret shopping services for their parking lot locations. Spectrum Arena home to the 76ers and Flyers in Philadelphia PA will be using our onsite mystery shopper evaluations during their sports and enterainment events.