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Tampa Mystery Shopping

Your trusted source for video mystery shops, onsite mystery shopper evaluations, and secret shopper phone evaluations in Tampa.

Who We Are...

Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. We are continually expanding in Tampa and the surrounding area to support a growing number of businesses that use our service. From our home office we train and coordinate Tampa area field evaluators to conduct thorough and objective service and sales inspections. Advanced Feedback provides these high quality tailored programs throughout all 50 states, Canada and Mexico.

Why Advanced Feedback...

First, we listen to you. Then, we construct the exact program you need. That may be one or a combination of secret video, mystery shopper evaluations, phone shops, or customer surveys. You may need us for a month, a year, or like many of our clients for decades to come. FLEXIBILITY. We can do what our competitors can’t. We offer the most professional customized evaluations in the industry, and without long-term contracts!

Leading video shopping company

In recent years we have seen a dramatic increase in demand for undercover video mystery shopping as video streaming has become practical and affordable.

From industry pioneer to leader, Advanced Feedback offers your video shopping solution. To view service samples and see how these solutions tie into graded shopper reports and your business metrics, please complete our information request form.

Video specialists require special equipment, training and travel. For businesses in the Tampa area we typically rely on those traveling through Florida. This is especially true for any customer scenarios that include one-on-one sales interactions. If your customer interactions are brief, we may be able to use local Tampa mystery shoppers. An account manager will explain in more detail and help you design your video shopping program.

High quality mysery shopping company

With an Advanced Feedback traditional mystery shopping program, we schedule local experienced mystery shoppers to visit your Tampa area business locations unannounced posing as a typical customer. They are instructed to carefully and objectively observe and grade staff and property per your performance standards.

Some metrics and media is captured onsite, while much of the written summary and comments is entered soon after the visit. Each Advanced Feedback mystery shopper report gives you a comprehensive evaluation of all aspects of sales and service. Results are available immediately in your custom data center and then emailed to you and your managers. Advanced Feedback's mystery shopping platform provides trend and detailed analytics to help you monitor and manage business operations and growth by any segment measured.
Request quote now!.

Highest rated phone shopping company

An appointment or a sale often begins with a phone call, which makes employee phone skills a critical part of service and sales training.

With Advanced Feedback's Phone Shop programs we use highly trained shoppers to call and inquire about products or services to test, monitor, and train front line employees. Recorded calls and performance results are delivered immediately to reinforce business practices, and monthly for trend monitoring.

Advanced Feedback's phone skills call center is the authority in phone training solutions. We offer fully customized programs to fit your unique environment, and proven to deliver results.
Request quote now!.

Industry Knowledge and Experience...

Service and sales consultants since 1991. Our team has experience providing customer surveys, phone shops, traditional and video shops to a wide variety of industries including:

-Automotive - Car Rental, Automotive Sales and Service, Car Washes and Repair Services
-Education - Universities, Continuing Education and Professional Schools
-Financial - Banks, Credit Unions, Insurance Companies, and Financial Advisors
-Healthcare - Hospitals, Clinics, and Long-Term Care
-Hospitality - Budget, Limited Service, Extended Stay, Business and Luxury Hotels, Resorts, and Casinos
-Parking - Parking Facilities and Lots, Self Park, Parking Sales and Service, and Valet Companies
-Real Estate - Residential Home Sales, Property Management and Leasing Agents
-Restaurants - Juice Bars, Coffee Shops, Cafes, Fast Casual, Full Service, Fine Dining, Bars and Night Clubs
-Retail - Sales and Service, Clothing, Hardware, Grocer, Convenience, Specialty, and Drugstores
-Storage - Storage Facilities, Portable Storage, Self Storage Units and Storage Container Companies
-Travel & Transportation - Air, Rail, Cruise, Bus, Shuttle & Limousine Services, Ticket Sales and Travel Agency


Click Here to Request A Quote!

Mystery Shopping in Tampa...

Tampa businesses can rely on Advanced Feedback to help with customer sales and retention while providing an unforgettable experience for their customers. We are the first choice for Tampa mystery shopping needs, and are the leading Tampa mystery shopping company.

Now hiring Tampa Secret Shoppers!

To meet the demands of Advanced Feedback’s expanding role as Tampa’s leading video mystery shopping provider and traditional mystery shopping service, we are seeking intelligent and hard working individuals to join our team.

If you are passionate about making a difference in customer service, and you are observant, with an attention to detail and write well, we invite you to register as an Advanced Feedback shopper. After registration you will have visibility of available assignments and you can accept notifications of new assignments in the Tampa area. For more information about being a service and sales evaluator click here or on the Shoppers link at the top of any page. Advanced Feedback has the tools, training and instructions to turn your ambition into a successful second income.

If you think you have what it takes to be a professional Advanced Feedback Video Specialist, please contact us directly using the links below.



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Latest News

May 2018

Spring Update

Happy spring everyone! We've been quite busy here at Advanced Feedback scheduling and reviewing shops and adding many new clients. We couldn't do it without the help of our wonderful mystery shoppers. Thank you for all the help! A warm welcome to all of our new clients, JINS Eyewear, VBGB Beer Hall, South Beach Tanning, UFC Gym, Westcott Homes, True Homes, Market Force Information, Westminster Company, The Indigo Road, Field Museum, Innovative Staff Solutions, Oliver McMillan, La Maison du Chocolat, Crunch Fitness Canada, Born & Raised, Salon by JC and M&D Supply, Inc.

September 2017

Summer Update

Advanced Feedback had a busy summer scheduling and reviewing video shops from all corners of the country, Puerto Rico included. We are very grateful to the many traveling video shoppers that make these nationwide campaigns possible! Clients expanding services with Advanced Feedback include Crunch Franchise, Miele USA, Salons by JC, Rent-A-Center, M & D Supply and a wide variety of real estate development and sales firms.

May 2017

Spring Update

We hope everyone has a wonderful spring! This month we're welcoming 36th Stree Bistro in Boise, ID to our list of restaurant and retail onsite mystery shop evaluations. C.D. PEACOCK based in Chicago, IL has signed up for in store jewlery retail secret shopping. We are also pleased to welcome Beta Metric, La Jolla CA, Compass San Francisco CA, and Momark Development in Austin Texas who will be using our telephone, onsite and video real estate secret shopper programs. Please follow us on Facebook and Twitter!

April 2017

Welcome New Clients!

Advanced Feedback is grateful to welcome new two new real estate clients. Hakes Brothers based in Las Cruces New Mexico and Texas will be utlizing our video mystery shopping service for their new home sales. HV Companies located in San Diego CA will be using our telephone mystery shopping services as well as our onsite secret shops. We are also very please to welcome Qdoba based in San Diego with resturant locations nationwide; joined to use our onsite mystery shopping evaluations for their service inspections.

February 2017

Welcome New Clients!

Advanced Feedback is excited to welcome Champion Rentals in the Houston and Porter TX. They will be using our telephone mystery shopping services in order to help with customer service and team evaluations for their equipment rental locations. EZ Park Inc. headquarted in Philadelphia PA joined to use our onsite secret shopping services for their parking lot locations. Spectrum Arena home to the 76ers and Flyers in Philadelphia PA will be using our onsite mystery shopper evaluations during their sports and enterainment events.