Operational Feedback and Training

 

Phone Shops

You’ll be amazed by how many more phone calls you can turn into customers

An appointment or a sale often begins with a phone call, which makes employee phone skills a critical part of service and sales training.  With our Phone Shop program we use highly trained shoppers to call and inquire about products or services to test, monitor, train and reinforce front line employees.  Recorded calls and performance results are delivered immediately for actionable feedback, and monthly for trend monitoring.
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In the News

 

 

Onsite Mystery Shops

Identify service issues while systemizing performance reviews and keeping your staff on their toes

Often times, business managers become immersed in the operational aspect of their business and lose the ability to take an outsiders’ perspective.  With our Onsite Mystery Shop program you can see your business from the customer’s perspective.  Our highly experienced shoppers pose as customers and complete customized surveys for each area of interest.  Upon completion you with be provided with a comprehensive report summarizing and evaluating all aspects of the service received.
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In the News

 

 

Employee Satisfaction Surveys

Excellent service begins with happy employees

Customer satisfaction often is a direct result of the quality of service received when interacting with employees.  If your service is less than par, it often is a reflection of your employees’ overall job satisfaction.  Advanced Feedback will help you find the root of the problem with our customized employee satisfaction survey and hosting service.
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Customer Feedback and Training

E-Mail Follow Up

Obtain cost effective, timely feedback without taking time out of your busy schedule


With the Internet being one the widest used communication tools, e-mail has become a cost effective method of obtaining feedback from previous customers.  With our E-mail Follow Up service we will create a custom e-mail to be sent to previous customers, execute the program and compile results making the whole process completely effortless for you.
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Telephone Follow Up

Friendly professional follow up helps you show appreciation, build customer loyalty, and obtain unbiased feedback

Many managers spend a significant amount of their efforts concentrating on operational efficiency, making it difficult to maintain customer relationships.  In today’s competitive marketplace, however, customer relationships are an essential part of any business.  Our Telephone Follow Up service enables you to obtain valuable feedback from customers, while also letting them know that you appreciate their business.  Maximize efficiency by adding our missed sales and lead generation calls.
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Online Satisfaction Surveys

Obtain cost effective, effortless customer feedback

Many customers will not actually take the time to provide feedback during their visit to your dealership.  With so much competition out there, it has become increasingly important to keep track of their experiences in order to identify problems, ensure positive word of mouth and maintain competitive advantage.  Why not allow customers to voice their opinions on their own time and in the convenience of their own home.  We’ll post a link on your web site and provide printed material keeping you continuously and instantaneously up to date with feedback.
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Other services

Competitive Research

Know where you stand at all times and respond to marketplace changes instantly

Are you interested in knowing your competitor’s practices, but don’t have the time to do the research yourself?  Our experienced team will do the research for you finding valuable information such as prices and promotions allowing you to act quickly to gain market share.
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Direct Mail

Systemize all customer follow up material

The cost of retaining a customer is 5 times less than the cost of acquiring a new one.  Save valuable time and money by allowing us to create and distribute various mailers including greeting cards, reminders and surveys. 
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